To place your esho funi online order, please follow the steps below:

• On the selected product page, select the desired colour/size and add the item to your shopping bag
• Click on the shopping bag icon on the top right of the website
• Once on the shopping bag, select the desired quantity and proceed to checkout
• Enter your shipping and payment details
• Check that the information you entered is correct and click on "Place order"

Orders with available stock are processed quickly to ensure that they arrive to you as soon as possible. For this reason, orders cannot be cancelled or modified once they have been confirmed.

You are welcome to return or exchange your order once received as indicated in our Return & Exchange Policy. For further help please contact our Customer Care.

We accept the following payment methods:

Credit cards:
Visa, Mastercard, American express, Diners Club, Discover

Wallets:
Apple Pay, Google Pay

If you receive notification that your credit or debit card or other payment method has been declined, please contact your issuing bank or payment provider. Before doing so, please ensure that:

• The card details or payment information entered such as the the 16 digit card number and card type are correct. 
• The 3 or 4 digit security number is correct
• Your credit card has not expired

Upon delivery, please make sure that the number of boxes delivered are as stated on the shipping confirmation email, and that the package is not damaged in any way. Any damage to the packaging and/or the product or any discrepancy between the number of boxes delivered should be immediately notified by indicating the condition of the parcel (damaged package, open box...) In writing on the courier’s delivery documents, under your signature. 

We offer you the possibility to pick up for free in a store the items you ordered online. During the checkout process select "Pick up in Store" and choose which store you would like to have your order delivered to. You will receive an email as soon as your order is ready to be picked up at the store.

In order to pick up your order, you will need to bring with you:

• A valid ID
• The email confirming that your order is ready for pick up (printed or on a mobile device)

If someone is collecting an order on your behalf, they must bring:

• A copy of your valid ID
• A valid ID of the person collecting
• The email confirming that your order is ready for pick up (printed or on a mobile device)

If the item is not picked up within 15 days of delivery to the store, the order will be returned and we will issue a refund.

Our customer care is always here to help. Visit our returns & exchange section to learn more about our policy.

Most products on eshofuni.com can be reserved in store depending on availability. You can reserve an item by contacting our Customer Care.

The reservation is not guaranteed and a Client Advisor will confirm the availbility shortly after the request is completed.

Flagship Store
You can book an appointment at the esho funi flagship store by contacting our Customer Care. You will be contacted back from a Client Advisor to confirm the time and date of your visit.

Partner Stores
You can also contact other partner stores to make an appointment. Note that these appointements are handled by the store itself and not esho funi. Visit our list of Stores to contact them.

We offer a range of repair services for esho funi products. All products are repaired by our expert artisans in order to ensure enduring quality.

If you wish to have your product repaired, please visit our flagship store or contact our Customer Care for further information. Not all repairs are possible, however we will do our best to fulfill your request.

Please note that certain repair services could require an extra charge.